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Share of complaints that ended with money back
0.0%
Of the 298 complaints recorded against Tribal Lending Enterprise in the CFPB database, 0 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 164 | 55.0% |
| Struggling to pay your loan | 49 | 16.4% |
| Received a loan you didn't apply for | 23 | 7.7% |
| Problem with the payoff process at the end of the loan | 12 | 4.0% |
| Can't stop withdrawals from your bank account | 11 | 3.7% |
| Problem when making payments | 8 | 2.7% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 298 | 100.0% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| California | 33 |
| Washington | 29 |
| Massachusetts | 26 |
| New Jersey | 26 |
| Florida | 22 |
| Illinois | 18 |
| Indiana | 18 |
| Michigan | 17 |
Verbatim from complaints filed against Tribal Lending Enterprise in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I was taking out a loan with them around XXXX XXXX and it was for XXXX XXXX Did it through the website and I wasnt told how many payments it was going to be. How long of a period. Nothing. Then recently I found through the app a 700 % APR annual percentage rate. And I freaked out! I was never told this and I was pretty sure it was…Charged fees or interest you didn't expect · complaint filed 2026-07-06
Called Ascend loans to ask where is the contract? They sent me the contract. The date was changed and amount monthly had changed. They sent loan after funds were deposited in account. I cancelled the ACH debit on file and they attempted to run the debit through my bank. They changed the agreement, date of repayment and monthly amount…Charged fees or interest you didn't expect · complaint filed 2026-06-01
I took out a loan from Ascend on XX/XX/2026 in the amount of XXXX. Currently the payments are XXXX at an interest rate of XXXX %. To date I have paid XXXX and still owe XXXX in principle which is more than the original amount of the loan. I will have paid XXXX total if I continue making these payments on a XXXX loan. This loan was taken…Charged fees or interest you didn't expect · complaint filed 2026-05-25
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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