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Share of complaints that ended with money back
0.61%
Of the 164 complaints recorded against Braviant Holdings, LLC in the CFPB database, 1 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 75 | 45.7% |
| Struggling to pay your loan | 34 | 20.7% |
| Problem with the payoff process at the end of the loan | 12 | 7.3% |
| Getting the loan | 8 | 4.9% |
| Received a loan you didn't apply for | 8 | 4.9% |
| Can't contact lender or servicer | 5 | 3.0% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 159 | 97.0% |
| Closed with non-monetary relief A non-cash fix (e.g. a correction or a stopped practice). | 4 | 2.4% |
| Closed with monetary relief Money was returned. | 1 | 0.6% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| Florida | 25 |
| Texas | 23 |
| Ohio | 17 |
| California | 13 |
| Michigan | 9 |
| Minnesota | 7 |
| South Carolina | 7 |
| Indiana | 6 |
Verbatim from complaints filed against Braviant Holdings, LLC in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I previously had a loan with Balance Credit for {$1600.00}, of which I paid back {$1200.00} before being offered a refinance. I accepted the refinance offer for a new loan of {$3200.00} ; however, after the refinance was processed, I only received {$1600.00} in funds. Since then, I have already repaid {$1300.00} toward this balance…Can't contact lender or servicer · complaint filed 2026-04-20
I am filing a complaint against XXXX XXXX XXXX XXXX XXXX regarding a loan that appears to have been issued and serviced in violation of XXXX lending laws and improperly reported to my credit report. I reside in XXXX and have resided in XXXX since XXXX, and it is my understanding that this company is not licensed to lend in XXXX. Despite…Problem with the payoff process at the end of the loan · complaint filed 2026-04-20
This involves XX/XX/XXXXand their refusal to accept a payoff of the balance because they doubled it with 45 % interest charges.Charged fees or interest you didn't expect · complaint filed 2026-04-09
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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