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Rise Credit
Share of complaints that ended with money back
0.37%
Of the 271 complaints recorded against Risecredit, LLC in the CFPB database, 1 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
This lender appears on the National Consumer Law Center’s rent-a-bank watch list. In a “rent-a-bank” arrangement it makes loans through a bank’s charter, so the rate follows the bank’s home state, not your state’s cap. Lenders defend this as lawful; whether it is has been litigated both ways.
How the rent-a-bank scheme works → · Source: NCLC watch list →
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 91 | 33.6% |
| Struggling to pay your loan | 43 | 15.9% |
| Incorrect information on your report | 29 | 10.7% |
| Received a loan I didn't apply for | 18 | 6.6% |
| Problem when making payments | 14 | 5.2% |
| Problem with the payoff process at the end of the loan | 14 | 5.2% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 266 | 98.2% |
| Closed Closed with no category recorded. | 3 | 1.1% |
| Closed with monetary relief Money was returned. | 1 | 0.4% |
| Closed with non-monetary relief A non-cash fix (e.g. a correction or a stopped practice). | 1 | 0.4% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| California | 64 |
| Ohio | 37 |
| Texas | 22 |
| Wisconsin | 17 |
| Georgia | 16 |
| South Carolina | 16 |
| Missouri | 14 |
| Alabama | 10 |
Verbatim from complaints filed against Risecredit, LLC in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
i am filing a formal complaint against Rise Credit ( and XXXX XXXX current holder ) for illegal 're-aging ' and inaccurate reporting in violation of the Fair Credit Reporting Act ( FCRA ). I have evidence ( attached screenshot ) showing this account was previously 'Closed. ' The original delinquency occurred over XXXX years ago, making…Incorrect information on your report · complaint filed 2026-04-22
I NOTICED ON XX/XX/XXXX A NEW LOAN ON MY CREDIT REPORT THAT I DID NOT TAKE OUT. THE LOAN AMOUNT IS {$1400.00} AND WAS OPENED ON XX/XX/XXXX. THIS LOAN WAS TAKEN WITH RISE PERSONAL LOANS. I HAVE REPORTED THIS TO RISE AND WITH IDENTITYTHEFT.GOVIncorrect information on your report · complaint filed 2025-09-24
On XX/XX/year>, I contacted Rise Credit in an effort to pay off my installment loan. The agent confirmed my pay off amount, and scheduled that amount to be debited from financial institution on XX/XX/year>, via EFT. The transaction cleared and posted. I checked my Rise Credit account online today, XX/XX/year>, and discovered a remaining…Charged fees or interest you didn't expect · complaint filed 2025-02-17
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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