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Share of complaints that ended with money back
0.27%
Of the 375 complaints recorded against Regional Management Corporation in the CFPB database, 1 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
This company is publicly traded (RM). These figures are stated in its own annual report (FY2025 Form 10-K) — not our estimates.
Weighted-average APR at origination in 2025 was 44.3% on small loans and 30.6% on large loans.
Read the FY2025 Form 10-K on SEC EDGAR →Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Struggling to pay your loan | 81 | 21.6% |
| Charged fees or interest you didn't expect | 70 | 18.7% |
| Problem when making payments | 56 | 14.9% |
| Incorrect information on your report | 38 | 10.1% |
| Problem with additional add-on products or services | 28 | 7.5% |
| Problem with the payoff process at the end of the loan | 22 | 5.9% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 369 | 98.4% |
| Closed with non-monetary relief A non-cash fix (e.g. a correction or a stopped practice). | 4 | 1.1% |
| Closed Closed with no category recorded. | 1 | 0.3% |
| Closed with monetary relief Money was returned. | 1 | 0.3% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| Texas | 127 |
| South Carolina | 43 |
| North Carolina | 38 |
| Alabama | 26 |
| Oklahoma | 21 |
| Virginia | 20 |
| Missouri | 16 |
| Georgia | 15 |
Verbatim from complaints filed against Regional Management Corporation in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I walked in to regional finance to apply for a loan. Its my 4th loan with them I believe. Everything time I apply for a loan I ask verbally for the unemployment benefit coverage. Ever agent says the same thing, Dont worry about it XXXX XXXX its included, you dont have to do anything This last time I got a loan with them I became…Problem with additional add-on products or services · complaint filed 2026-05-26
I took this lawn out I paid a lot but it still says I did on my credit report and I'm really XXXX it was regional financeCharged fees or interest you didn't expect · complaint filed 2026-05-21
I have an issue with the amount of interest that is being charged. On XX/XX/26 I went on the app to make a payment. It had a payoff amount for {$2500.00}. So I paid {$1000.00} almost half of that payment went directly to interest although I was current on the account. Then on XX/XX/26 I went back online to make a payment. My payoff…Charged fees or interest you didn't expect · complaint filed 2026-05-19
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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