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Advance Financial
Share of complaints that ended with money back
3.07%
Of the 488 complaints recorded against Harpeth Financial Services in the CFPB database, 15 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 195 | 40.0% |
| Struggling to pay your loan | 97 | 19.9% |
| Problem when making payments | 45 | 9.2% |
| Problem with the payoff process at the end of the loan | 35 | 7.2% |
| Can't stop withdrawals from your bank account | 32 | 6.6% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 13 | 2.7% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 468 | 95.9% |
| Closed with monetary relief Money was returned. | 15 | 3.1% |
| Closed with non-monetary relief A non-cash fix (e.g. a correction or a stopped practice). | 3 | 0.6% |
| Closed Closed with no category recorded. | 2 | 0.4% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| Tennessee | 187 |
| Virginia | 50 |
| Florida | 45 |
| Missouri | 21 |
| Kansas | 18 |
| Ohio | 17 |
| Texas | 17 |
| Wisconsin | 17 |
Verbatim from complaints filed against Harpeth Financial Services in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I called XXXX XXXX XXXX let them4uld n't pay my loan on XXXX XXXX the gentlemen ask me why I explained it to him. He was very rude said I just took the loan I made XXXX payment. I explained to him he refuses to make changes to my account.Struggling to pay your loan · complaint filed 2026-06-01
Around XX/XX/year>, I received a letter from XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX requesting payment for a XXXX loan debt on the behalf of Harpeth Financial Services , LLC d/b/a Advance Financial. Having not taken out a loan in the last couple years, I discarded the letter as phishing/scam mail and tossed it but not without taking a…Received a loan you didn't apply for · complaint filed 2026-05-28
XX/XX/year> ( XXXX XXXX XXXX ) : I sent an initial formal " Request for Formal Hardship Agreement/ Extended Payment Plan '' ' to Advance Financial ( XXXX ) .I requested a closed-account structure to pay a fixed {$500.00} per month starting XX/XX/year>, to amortize the {$6500.00} principal balance with all daily interest frozen. In this…Struggling to pay your loan · complaint filed 2026-05-27
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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