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Share of complaints that ended with money back
26.57%
Of the 207 complaints recorded against Check Into Cash in the CFPB database, 55 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest I didn't expect | 54 | 26.1% |
| Struggling to pay your loan | 36 | 17.4% |
| Can't contact lender | 21 | 10.1% |
| Received a loan I didn't apply for | 14 | 6.8% |
| Can't contact lender or servicer | 9 | 4.3% |
| Can't stop charges to bank account | 8 | 3.9% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 152 | 73.4% |
| Closed with monetary relief Money was returned. | 55 | 26.6% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| California | 53 |
| Ohio | 23 |
| Virginia | 18 |
| Missouri | 12 |
| Tennessee | 12 |
| Louisiana | 7 |
| Texas | 7 |
| Alabama | 6 |
Verbatim from complaints filed against Check Into Cash in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I took out a title loan.In XXXX it was paid out.I was told they would clear it and mail it to me.That never happened. I contacted them in person they said would look into it.I had to keep calling.Was always told it was put in for.I asked if they could compensate me.They will not respond to this.I have been speaking to them since…Problem with the payoff process at the end of the loan · complaint filed 2022-01-19
On XX/XX/2021 I entered into a loan agreement with my local Check Into Cash. On XX/XX/2021 I contacted Check Into Cash in writing ( via email ) and revoked my XXXX agreement. I also called the company to confirm that they received the email. I spoke with a representative that confirmed that the XXXX was revoked and the transaction would…Can't stop withdrawals from your bank account · complaint filed 2021-12-27
Hello.. I made required minimum payment of {$180.00} when my Principal balance was ( {$1000.00} ). Only {$37.00} out of that payment went Toward principal. Within the required minimum payment TOTAL I made payment of {$490.00} plus another {$100.00} totaling a grand payment of {$590.00} on the XXXX of XXXXAnything paid over interest of…Charged fees or interest you didn't expect · complaint filed 2021-12-02
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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