Home → Lenders → CashCall, Inc.
Prior CFPB enforcement action
Share of complaints that ended with money back
0.0%
Of the 356 complaints recorded against CashCall, Inc. in the CFPB database, 0 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
1 government action we have matched to this company, by regulator and year. Each links to its primary source.
A federal court entered judgment for the CFPB (suit filed 2013), finding CashCall and affiliate Delbert Services serviced and collected high-cost installment loans that were void or uncollectible because they exceeded state usury caps or violated state licensing laws.
Read the CFPB source →Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest I didn't expect | 228 | 64.0% |
| Can't contact lender | 22 | 6.2% |
| Can't stop charges to bank account | 21 | 5.9% |
| Payment to acct not credited | 18 | 5.1% |
| Struggling to pay your loan | 17 | 4.8% |
| Received a loan I didn't apply for | 9 | 2.5% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 355 | 99.7% |
| Closed Closed with no category recorded. | 1 | 0.3% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| California | 124 |
| Georgia | 20 |
| New York | 18 |
| North Carolina | 15 |
| Ohio | 14 |
| New Jersey | 12 |
| Florida | 11 |
| Texas | 11 |
Verbatim from complaints filed against CashCall, Inc. in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I have been trying to access my account information with XXXXcashcallXXXX for weeks starting on about XX/XX/year> and have been getting issues with my login information. It says it can not find my account information on the site but when I try to do a password reset, it says that the account information doesnt exist. When I tried to…Problem when making payments · complaint filed 2026-03-09
I borrowed money from Cashcall years ago. I received an email stating that Cashcall lost a court order and was going to refund me an amount. That was about XXXX years ago. I have not received my refund. I contacted a law firm which said they were involved with the refunds. I have not heard from that law firm as well. Name of that law…Issues with repayment · complaint filed 2025-08-25
Cash Call loan. I was not clear that the interest was something like XXXX XXXX interest. The loan was back in XXXX or XXXX. Paid them back what I owed but was not good enough. Now almost XXXX years they are contacting me to take my house. I have received no correspondence or loan information on what actually the issue is.Charged fees or interest you didn't expect · complaint filed 2025-06-04
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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