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Brigit
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Share of complaints that ended with money back
2.0%
Of the 100 complaints recorded against Bridge IT, Inc. in the CFPB database, 2 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
1 government action we have matched to this company, by regulator and year. Each links to its primary source.
The FTC alleged Brigit deceptively promised ‘instant’ cash advances of up to $250 that most consumers could not obtain, charged undisclosed instant-transfer fees, and used manipulative design to block subscription cancellation.
Read the FTC source →Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Can't stop withdrawals from your bank account | 25 | 25.0% |
| Charged fees or interest you didn't expect | 12 | 12.0% |
| Can't contact lender or servicer | 10 | 10.0% |
| Incorrect information on your report | 8 | 8.0% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 6 | 6.0% |
| Problem with the payoff process at the end of the loan | 5 | 5.0% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 96 | 96.0% |
| Closed with monetary relief Money was returned. | 2 | 2.0% |
| Closed with non-monetary relief A non-cash fix (e.g. a correction or a stopped practice). | 2 | 2.0% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| Texas | 14 |
| California | 13 |
| Georgia | 7 |
| Michigan | 5 |
| North Carolina | 5 |
| Ohio | 5 |
| Wisconsin | 5 |
| Florida | 4 |
Verbatim from complaints filed against Bridge IT, Inc. in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I have been trying to remove my bank information and delete my account for over a week and they refuse to do either. They continue to make excuses to keep the account open. I have paid everything I owed and cancelled all subscriptions. The money that transferred from my savings has already been credited to my bank which is the excuse…Problem with the payoff process at the end of the loan · complaint filed 2026-03-08
Hello, I am filing a complaint regarding my Brigit Note loan and the way the account has been handled. I believe Brigit has reported and/or handled my loan in a way that is inaccurate and unfair. I am requesting that Brigit correct the issue immediately and provide written confirmation of the resolution. What happened : Brigit issued me…Charged fees or interest you didn't expect · complaint filed 2026-02-09
So I switched the payment account in Brigits app before the due date of XX/XX/XXXX and they still withdrew from my old checking account. That withdrawal on XX/XX/XXXX generated a NSF in my old checking account and Brigit wont reimburse me for their oversight. I asked to chat with a manager and not only was I discouraged from doing so but…Can't stop withdrawals from your bank account · complaint filed 2026-02-03
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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