Home → Lenders → Big Picture Loans, LLC
Lac Vieux Desert Band affiliate
Share of complaints that ended with money back
0.7%
Of the 994 complaints recorded against Big Picture Loans, LLC in the CFPB database, 7 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest I didn't expect | 669 | 67.3% |
| Struggling to pay your loan | 92 | 9.3% |
| Received a loan I didn't apply for | 38 | 3.8% |
| Problem with the payoff process at the end of the loan | 37 | 3.7% |
| Can't stop charges to bank account | 35 | 3.5% |
| Problem when making payments | 20 | 2.0% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 985 | 99.1% |
| Closed with monetary relief Money was returned. | 7 | 0.7% |
| Closed Closed with no category recorded. | 2 | 0.2% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| Florida | 111 |
| Georgia | 94 |
| California | 73 |
| Maryland | 68 |
| Washington | 57 |
| Minnesota | 46 |
| Illinois | 44 |
| Michigan | 43 |
Verbatim from complaints filed against Big Picture Loans, LLC in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I previously ( years ago at my old address ) inquired about a loan but declined it. The company saved my banking information, fabricated a signature using my old address today, and deposited money without my consent. I received an email today saying my loan was approved 3 min after saying I applied for a loan after I was at work. I did…Received a loan you didn't apply for · complaint filed 2026-05-20
I took out this loan due to falling behind with other loans. I expected to pay it back quickly. However, the loan was for {$1900.00} and I have learned the interest rate is 392.53 %. I have paid back {$2800.00} to date with 9 payments, and there are apparently a total of 24 payments. I did not fully understand the interest, and I did not…Charged fees or interest you didn't expect · complaint filed 2026-04-20
XX/XX/year> I borrowed {$1500.00}. XXXX I was stuck with a bill over {$5000.00}. Company could not explain why I owed that amount when I only borrowed {$1500.00}. Sent in payments of {$310.00} twice a month for XXXX months ( thinking I was paying off the {$1500.00} ). I contacted my bank to stop payments to this company because I felt…Charged fees or interest you didn't expect · complaint filed 2026-04-10
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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